Cart is empty About Giftslelo
what is giftslelo
Giftslelo.pk is an internet-based company whose mission is to deliver selective and quality products, including branded and own-label products, at the very best value to its customers in Pakistan and around the world.
Giftslelo has been established to spread happiness through gifts delivery. We believe in serving our customers with respect and faith.
How can I verify Giftslelo?
Giftslelo lists its FBR Verification No. 7318969-7 as part of its business verification information.For additional assistance or company information, customers may contact Giftslelo through the official contact channels published on the website.
Select What happens after I place an order? What happens after I place an order?
After your order is registered, the Giftslelo team processes it according to the selected products, delivery city and requested delivery date.
Our objective is to deliver the correct items in good condition and provide customer support if there is a genuine issue with an order.
Delivery Services
What delivery options are available?
Giftslelo provides delivery services across Pakistan. Depending on the city and availability, delivery options may include:
- Same Day Delivery
- Midnight Delivery
- Specific-Time Delivery
- Upcoming Date Delivery
Availability can vary by city, product and occasion.
Is midnight delivery available?
Midnight delivery is available in major cities, including:
Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Hyderabad, Multan, Peshawar and Sialkot.
For another city, please contact Giftslelo before placing the order to confirm availability.
What happens after I place an order? What happens after I place an order?
After your order is registered, the Giftslelo team processes it according to the selected products, delivery city and requested delivery date.
Our objective is to deliver the correct items in good condition and provide customer support if there is a genuine issue with an order.
Can I request a specific delivery time?
Specific-time delivery is available in major cities, including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar and Sialkot.
Important: Specific delivery time cannot be guaranteed on major event days such as Eid, Valentine's Day and other high-volume occasions.
Is same-day delivery available?
Yes. Same-day delivery is available in major cities including Islamabad, Rawalpindi, Karachi, Lahore, Faisalabad, Hyderabad, Multan, Peshawar and Sialkot.
For other cities, contact Giftoo support to confirm same-day availability before ordering.
What are the standard delivery charges?
Our standard delivery charges are based on the delivery area:
- Regular Area: Rs. 500
- Side Area: Rs. 1,500
Delivery charges are based on the recipient's location. Some remote or special locations may require confirmation before the order is processed.View All Delivery Cities →
Payment & Order
How can I pay for my Giftslelo order?
Giftslelo offers multiple payment options, which may include:
- Credit / Debit Card
- Easypaisa / Mobile Wallet
- Bank Transfer
- Western Union / MoneyGram
Cash on delivery may be available where the person placing the order is also receiving the order at the same address. For gifts being sent to another person, advance payment is generally required.
Are my card and payment details secure?
Online payment information is transmitted through secured connections using SSL encryption.
Giftslelo will never ask you to share your banking password, mobile wallet PIN or OTP through WhatsApp, phone or email.
How can I track my order?
Visit the Giftoo Order Tracking page and enter your Order ID together with the billing email used during checkout.
Policies & Complaints
How do I report a problem with a delivered item?
If there is a genuine issue with an order, contact Giftoo customer support as soon as possible and provide your order number together with clear details or photos of the issue.
The currently published policy applies shorter complaint windows to perishable products such as flowers, cakes, fruits and food items, while incorrect or damaged non-perishable items may have a longer complaint window.
Do not consume or use an item if you intend to report a quality complaint, as inspection or return may be required.
What is the refund policy?
According to the currently published FAQ policy, cancellation before the stated preparation deadline may qualify for a refund, provided the order has not already been prepared.
Can I exchange my order for another gift?
An exchange may be possible if the order has not yet been prepared.
The currently published FAQ states that at least 24 hours may be required for an exchange.
For same-day orders, an exchange may not be possible once preparation or processing has started.